Four Important Concepts for Recruiters; #3 Listening
- 80% of your job is listening
- Never interrupt candidates and clients
- Tune into the tone of voice, hidden objections
- When the person on the other end of the phone is talking, don’t be thinking of what you’re going to say next - Listen to what he or she is saying
- Don’t feed answers
- If you don’t understand something, have them explain it
- If you miss something, have them repeat it
- Summarise your understanding
Provided by Roy Ripper of www.recruitmentmasterminds.com. Part one is in issue 641, part two is in issue 643 and part four will be in two week’s time